Australian Shipping

Standard Shipping under $38 $3.50
Standard Shipping over $38 FREE


We ship within 2 business days or your order being placed and use Couriers Please, Fast Way or Australia Post depending on your shipping address.

You will receive an email with your tracking information once it has left our warehouse.

International Shipping

International orders are shipped with DHL Global Mail. When choosing your shipping rate you agree to the terms and conditions of the shipping replacement policy.

Basic International - no tracking and not covered by our shipping replacement policy FREE over $38
Premium International - with tracking and covered by our shipping replacement policy $5.99

 

Shipping Replacement Policy

Australian and Premium International orders only  are covered for replacement should they go missing in transit however we do not cover orders where addresses were incorrectly entered, so please check our shipping details carefully!

Carrier 

Orders are shipped within 2 business days of being placed with Couriers Please, Fast Way or Australia Post in Australia and DHL Global Mail for everywhere else .

DHL Global Mail ships your order from us to your country where it is then handed over to your national postage carrier to finish its journey to you.

Once your order is on it's way we will email you with a tracking code.

Orders to Saudi Arabia, Qatar, Oman or United Arab Emirate MUST supply a PO BOX address otherwise we will not be able to process your order.

Babes are responsible for the payment of any taxes & duties their order may incur.

 

Expected Shipping Times

These times are supplied to us by our carriers however we cannot guarantee that your order will arrive within these expected times.

AUSTRALIA

2 to 5 business days

REST OF THE WORLD

Up to 21 business days

 

Order Tracking

You will find your tracking details on your shipping confirmation email if you are in Australia or selected Premium International Shipping. Basic International will only see tracking up until it leaves Australia and no further/

International orders must wait 21 business days before an investigation can be launched with DHL Global Mail.

International Orders can check your order tracking status HERE

If your package was sent Premium International has taken longer than 21 days please email hello@keekooil.com.

We cannot provide updates of any kind for orders sent with Basic International

Returns & Refunds

Wanna make a return or get a refund? No problemo babe.

We offer a 30 day refund on all our Keeko products if you receive it and  change your mind or products are faulty.

Just send us an email at hello@keekooil.com and we will send you some easy peasy instructions to do that.

The product must be returned to us within 30 days of purchase unopened and undamaged. We do not refund shipping costs.