|Order under $38||$4.99|
|Order over $38||FREE|
We ship within 2 business days or your order being placed and use Couriers Please, Fast Way or Australia Post depending on your shipping address.
If you purchase over $38 your shipping is free AND comes with tracking which will be emailed to you when your order leaves the warehouse.
|Order over $50||FREE|
|Order under $50||Calculated at checkout|
International orders are shipped with DHL Global Mail.
Rates will be displayed at checkout where you will have 2 options:
Basic Shipping - no tracking and or replacement/refund insurance if lost in transit
Tracked International - with tracking and covered for replacement or refund if lost in transit.
When choosing your shipping rate you agree to the terms and conditions of the shipping replacement policy.
Shipping Replacement Policy
Australian and International orders that selected the Tracked International postage option only are covered for replacement or refund should they go missing in transit, however we do not cover orders where addresses were incorrectly entered, so please check our shipping details carefully!
Orders are shipped within 2 business days of being placed with Couriers Please, Fast Way or Australia Post in Australia and DHL Global Mail for everywhere else .
DHL Global Mail ships your order from us to your country where it is then handed over to your national postage carrier to finish its journey to you.
Once your order is on it's way we will email you with a tracking code.
Orders to Saudi Arabia, Qatar, Oman or United Arab Emirate MUST supply a PO BOX address otherwise we will not be able to process your order.
Buyer are responsible for the payment of any taxes & duties their order may incur.
Expected Shipping Times
These times are supplied to us by our carriers however we cannot guarantee that your order will arrive within these expected times.
|2 to 5 business days|
REST OF THE WORLD
|Up to 21 business days|
You will find your tracking details on your shipping confirmation email if you are in Australia and purchased over $38, or selected Premium International Shipping. Basic International will only see tracking up until it leaves Australia and no further.
International orders must wait 21 business days before an investigation can be launched with DHL Global Mail.
International Orders can check your order tracking status HERE
If your package was sent Tracked International has taken longer than 21 days please email email@example.com.
We cannot provide updates of any kind for orders sent with Basic International
Returns & Refunds
Wanna make a return or get a refund? No problemo babe.
We offer a 30 day refund on all our Keeko products if you receive it and change your mind or products are faulty.
Just send us an email at firstname.lastname@example.org and we will send you some easy peasy instructions to do that.
The product must be returned to us within 30 days of receiving your order unopened and undamaged. We do not refund shipping costs.